Frequently Asked Questions

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All of the SMS related settings are available in the Display setting page. There are two types of SMS alert available:

  • The SMS scheduler sends the SMS to the client before starting his/her turn: When the client waits at the position 3/4 (based on the application setting). Actually, at the token creation time, the SMS is created but not sent because you have already printed a token for the client. When the client is waiting at position 3 (you can set any waiting position number in the setting page), then the SMS is sent to remind him.
  • The SMS scheduler sends the SMS to the client when the officer clicks on the recall button: Actually, the SMS notification works when you have re-called a client.

According to the Envato support, item support includes:

  • Availability of the author to answer questions
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

Item support does not include customizations and installations. However, I will help you to install it to the server. Could you share your TeamViewer credentials?

There are two types of license available:

  1. Regular License (49 USD): You will get the full source code but you can use it only on one domain.
  2. Extended License (1075 USD): You will get the full source code with the copyright license, then you can do anything as you wish and also can use it on unlimited domains and can resale it to others.

Note: If you buy the Extended License from us directly, then you will get a discount of 200 USD.

Please follow the tutorial to get the purchase key: Where Is My Purchase Code?

Just follow some steps:

  1. Open the display screen in a new tab.
  2. In the current tab, go to the current token list and complete a token from the list which is showing on the display screen at the "now serving" portion.
  3. Now, you can hear/listen the voice notification sound.

  1. Create department, counter, and register the officer.
  2. Setup an auto-token setting (assign a department and counter to an officer).
  3. In the auto-token page, create tokens randomly. Create more than 5 tokens in a single counter.
  4. Now you have seen the "now serving" 1st token, you can complete the token by admin or the officer which you have assigned to it.
  5. Login into the officer account to see which tokens are assigned to him.
  6. Officer services that client, and when the task is finished, clicks the complete button.
  7. If the 1st token completes, the second token moves to "now serving".

For more information:

Did you create a database correctly? Please check the PHP version of the server (Minimum required: 7.1.13). If requirements are met, please set the storage directory permission to 777. Please send us the purchase code and the domain name.

Configure Gmail SMTP and set the app password in the email settings. An App Password is a 16-digit passcode for non-Google app permission to access your Google Account (requires 2-Step Verification).

Follow the tutorial: Sign in with App Passwords

You need to allow your domain/IP in the Chrome setting. Type chrome://settings/content/sound in your Google Chrome browser and hit enter to manage sound permissions.

Languages cannot be added directly via UI; it must be done programmatically. All language files are located in the resources/lang directory. Copy the app.php from the en directory to your local language directory and modify the array values.